Clear rules,
no surprises.

Dahwo is a SaaS platform that lets jewellers and jewellery sellers upload photos of their own products and generate AI marketing media. The Service aims to re-stage your product; it does not aim to alter or redesign the product itself.

• Enhancing product photos to studio quality with AI
• Generating on-model virtual try-on images and videos using synthetic models, including saved, reusable named synthetic models ("Personas")
• Producing on-model product promotional videos
• Creating interactive 3D (GLB) models
• Producing multi-piece (combination) imagery

Some features may be experimental, rolled out gradually, or withdrawn. Dahwo reserves the right to change, expand, or restrict the scope of the Service on reasonable notice; we will not make retroactive changes that impair credits you have already paid for.

You must create an account for full access to the Service.

• You must be at least 18 years old and legally capable of entering into a contract.
• You must provide accurate, current, and complete information at registration.
• You are responsible for your account security; do not share your password, and notify us promptly of any unauthorised use.
• All activity on your account is deemed yours unless proven otherwise.
• New users may receive a once-per-person promotional credit grant; such credits have no cash value, are non-transferable, and are valid only for the period for which they are granted.
• Attempting to re-obtain the promotional credits, the Trial Package, or any other once-per-person benefit by deleting and re-registering an account, or by using multiple accounts or email variants, is abuse; Dahwo reserves the right to withhold such benefits for those registrations and to suspend the account.

Dahwo may refuse to open, or may suspend, an account where there is a reasonable suspicion of fraud, abuse, or breach of these Terms. Where an account is closed without good cause, your unused paid credits are refunded.

The Platform operates on a one-time credit-package model. There is no subscription and no automatically recurring charge.

Payments are collected through the authorised payment provider Shopier. Your card details are never seen or stored by Dahwo. Failed generations and refund conditions are set out in the Refund & Withdrawal Policy.

In accordance with Turkish Law No. 6563 on the Regulation of Electronic Commerce and its implementing regulation, the service provider’s identifying details are set out below.

Operator Details

Changes to these details are updated on this page. If the operator’s legal status changes (for example, a transfer to a company), the current identifying details will likewise be published in this section.

You may use the Service only with content relating to your own products that you are legally entitled to upload and process. The following are prohibited:

Ensuring that the imagery you generate accurately represents the physical product you sell is solely your responsibility. Because outputs are AI-generated, you must not use in commerce any output that plainly does not match the real product.

Output Content is synthetic media generated by generative AI from your uploaded images. Although the Service aims to re-stage your product faithfully, AI outputs are by their nature not exact, reproducible, or error-free.

• Model/Persona imagery does not depict real people; it is synthetic, non-identifiable, and produced to appear as adults only.
• It is your responsibility to assess whether an output complies with the rules of the channels where you publish (marketplaces, social media, ad networks) and with applicable advertising/consumer law.
• Where you publish in a context that requires AI-generated content to be marked or disclosed (e.g. the transparency obligations under Article 50 of the EU AI Act), providing that disclosure is your obligation.

Dahwo does not warrant that outputs will achieve any particular commercial result or be accepted by any third-party platform.

All rights in the Input Content you upload remain yours. So that we can provide the Service, you grant Dahwo a worldwide, royalty-free, non-exclusive limited licence to use the Input Content solely to generate, process, temporarily store, and deliver the Output to you. This licence lasts only as long as needed to provide the Service.

You bear sole legal responsibility for uploading and using any third-party copyrighted/trademarked content, and you agree to indemnify Dahwo against claims arising from such content.

The Service is a digital service performed instantly in an electronic environment. Under Article 15/1(ğ) of the Turkish Distance Contracts Regulation — and, for consumers in the EU, Article 16(m) of Directive 2011/83/EU — the right of withdrawal cannot be exercised once performance has begun for services performed instantly online or intangible goods supplied instantly.

Accordingly, at purchase you are asked to confirm that you expressly request immediate performance of the Service and that you acknowledge you will thereby lose your right of withdrawal. Payment is not completed without this confirmation.

Refunds, automatic credit refunds for failed generations, expiry of the plan term, and defective-service cases are set out in detail in the Refund & Withdrawal Policy.

The Service is provided with reasonable skill and care. Your rights regarding defective services under Law No. 6502 (and the conformity rights of EU consumers under applicable digital-content law) are reserved. Otherwise, to the fullest extent permitted by law, the Service is provided "as is" and "as available".

• We do not warrant that an AI output will meet a particular aesthetic expectation, commercial success, or sales increase.
• We do not guarantee that the Service will be uninterrupted or wholly error-free; temporary outages from maintenance or third-party infrastructure may occur.
• Compliance of an output with the rules of the third-party platforms where it is published is not guaranteed.

This section does not affect the rights that consumer law grants you and that cannot be limited by contract.

To the fullest extent permitted by law, Dahwo is not liable for:

• The commercial outcomes of outputs, or their rejection by third-party platforms
• Temporary interruptions or data delays arising from third-party services and infrastructure
• Damage resulting from user error, faulty content uploads, or misuse
• Indirect, incidental, special, or consequential damages, or loss of profit/reputation/data
• Force-majeure events (natural disaster, cyber-attack, infrastructure/communications failure, official restrictions)

These limitations do not apply in cases of intent, gross negligence, death or personal injury, or to liabilities that cannot be excluded under mandatory consumer law.

Where liability may be limited, Dahwo’s total liability for a claim is limited to the amount you actually paid Dahwo for the relevant transaction in the 3 months before the event giving rise to the claim. This cap does not apply to the extent it conflicts with mandatory law protecting consumers.

Dahwo may suspend or terminate an account where breach of these Terms, fraud, chargeback abuse, or unlawful use is detected. Notice may be immediate for serious or repeated breaches; otherwise reasonable notice and an opportunity to cure are given.

On termination for good cause, unused paid credits not arising from the breach are considered upon your request. On termination for abuse, existing credits/packages may be invalidated.

Deletion of the Account by the User

You may delete your account at any time from the Settings page. Deleting the account immediately terminates any active package and voids ALL remaining credits (including paid, top-up, and promotional credits). Deletion is irreversible; this consequence is clearly shown on the deletion screen and your confirmation is required.

Deleting the account does not, by itself, create any refund right. Any refund claim must be raised before deletion and only for unused credits under the Refund & Withdrawal Policy; no refund is made for used credits or for credits voided by deletion.

Your personal data is processed under Turkey’s Law No. 6698 (KVKK). The purposes of processing, transfers (including domestic/international service providers for hosting, storage, and AI processing), and your rights are explained in the KVKK Notice and Privacy Policy.

To provide the Service, your images are processed with overseas cloud-storage and AI-infrastructure providers; payments are processed by Shopier, a payment institution established in Türkiye. Recipient categories, details, and cross-border transfer safeguards are set out in those documents.

Dahwo may update these Terms. Material changes are announced a reasonable time before they take effect, via the Platform or by email. Continuing to use the Service after a change means you accept the updated Terms; if you do not, you may stop using the Service.

These Terms are governed by the law of the Republic of Türkiye.

For consumer transactions, the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) are competent within the applicable monetary limits, and the Consumer Courts (Tüketici Mahkemeleri) above those limits. Consumers may apply to the committee or court at their own place of residence; this venue cannot be changed to a consumer’s detriment by contract. Consumers habitually resident in the EU also retain the mandatory protections of their country of residence and may use the EU Online Dispute Resolution platform.

For disputes with non-consumer (commercial/professional) users, the Istanbul (Çağlayan) courts and enforcement offices have jurisdiction. The parties shall first seek to resolve disputes through negotiation and mediation.